Getting Started with Bioscope: Sign Up & Onboarding

Audience: New users — physicians and practice administrators signing up for Bioscope for the first time.

Overview

This guide walks you through creating your Bioscope account from start to finish. By the end, your account will be verified, your practice configured, and you'll be ready to use the platform.

Step 1 — Go to the Bioscope App

Open your browser and navigate to:

https://app.us.bioscope.ai

You'll land on the Welcome / Log in screen.

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Step 2 — Choose How You Want to Sign Up

On the login screen, click Sign up at the bottom. You'll be taken to the Create Your Account page.

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We recommend signing up with Google, using your work email address. It's the fastest route in, there's no separate password to manage or reset, and it avoids the most common sign-in problems our support team sees.

Recommended: Sign Up with Google (skip to Step 6 after completing)

1. Click Continue with Google at the bottom of the Create Your Account page.

2. You'll be redirected to Google's sign-in page to continue to bioscope.ai.

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3. Choose the Google account that uses your clinic or work email address. This address becomes your Bioscope account, so use your work address rather than a personal one.

4. Complete Google's authentication (password or biometric — whichever your Google account uses).

5. Google verifies your identity and returns you directly to Bioscope. No email one-time passcode (OTP). No separate Bioscope password to create or remember.

6. You may be offered a passkey (see Step 4) — this is optional.

7. Skip directly to Step 6 — Choose Your Account Type.

On all future logins: go to app.us.bioscope.ai and click Continue with Google — the same Google account, every time. That's all there is to it.

Alternative: Sign Up with Email and Password

Use this only if your practice doesn't use Google accounts. You'll be responsible for a separate Bioscope password.

1. Enter your work email address in the Email address field and click Continue.

2. Bioscope sends a 6-digit verification code to your inbox.

3. After verifying, you will set a Bioscope password.

4. On all future logins, enter your email on the login screen and use your Bioscope password.

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Whichever you pick, use the same email address every time. Your email address is your account. Signing in with a different address — a personal Gmail instead of your clinic address, say — opens a different, empty account rather than yours. Sticking to one address is the single best thing you can do to avoid sign-in trouble.

Step 3 — Verify Your Email (Email sign-up only)

Google users: Skip this step. Google already verified your identity.

Check your inbox for an email from Bioscope containing a 6-digit verification code.

1. Open the email and locate the code.

2. Return to Bioscope and type the code into the verification field.

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3. Press Enter or click Continue.

Tip: Didn't receive the email? Check your spam folder or click Resend on the verification screen. You can also contact support@bioscope.ai.

Step 4 — Create a Passkey (Optional — all users)

After verification (or after Google login), Bioscope may offer to create a passkey on your device. Passkeys allow you to log in using your device's fingerprint or Face ID.

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• Click Create a passkey to enable biometric login.

• Click Continue without passkeys to skip.

Note: You can add a passkey later from your account settings.

Step 5 — Set Your Password (Email sign-up only)

Google users: Skip this step. Google manages your authentication — no Bioscope password is required or created.

You'll be prompted to create a Bioscope password.

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Your password must include:

• At least 8 characters

• At least 3 of the following:

  • Lowercase letters (a–z)

  • Uppercase letters (A–Z)

  • Numbers (0–9)

  • Special characters (e.g. !@#$%^&*)

Click Continue to proceed.

Remember this password. You'll need it every time you log in. If you forget it, use the Can't log in? link on the login screen to reset it.

Step 6 — Choose Your Account Type

Once inside Bioscope, the welcome wizard asks how you plan to use the platform.

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Select your option and click Continue.

Concierge practice tip: If you are setting up Bioscope for your practice, select Practice.

Step 7 — Complete Your Profile

Practice Path

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First Name and Last Name

• NPI Number — your 10-digit National Provider Identifier

Fill in all fields and click Continue.

Self Evaluation Path

• First Name and Last Name

• Date of Birth

• Phone Number

• Genetic Sex — select from the dropdown

• Address — where your sample collection kit will be shipped

Fill in all required fields and click Create Account.

Step 8 — Account Agreement

Bioscope will ask you to review and accept the Account Agreement governing documents.

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HIPAA Status

Indicate your organization's HIPAA status — select the option that applies to your practice:

If you are unsure, consult your compliance advisor.

Sign the Agreement

1. Review the linked governing documents.

2. Check I have read and agree to the governing documents listed above.

3. Type your full name in the signature field.

4. Click Submit.

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After submitting, Bioscope will send a confirmation email to your inbox with links to all the documents you signed: the Master Services Agreement, Support Terms, and either the Business Associate Agreement (Covered Entity) or the Data Processing Agreement (Not a Covered Entity). Save this email for your records.

Step 9 — Payment Setup

Bioscope requires a payment method on file before you can access the platform.

Note: You won't be charged until you add patients and select services for them.

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Click Continue to Payment Setup. You'll be taken to a secure Stripe-powered checkout page.

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1. Select Card and enter your credit card details.

2. Click Save.

Once payment is saved, you'll land on the Bioscope dashboard — your main hub for managing patients, reviewing data, and configuring practice settings.

Signing In: Common Questions

Start here: use Continue with Google, with your work email

Almost every sign-in problem comes down to one of two things — the wrong method, or the wrong email address. Continue with Google, using the Google account on your clinic or work email, resolves both. There's no password to remember and no reset email to wait for.

Your email address is your account. Use the same address every time and you'll always reach the same place.

How do I know which method I used?

It's very common to forget, and you don't need to work it out. Click Continue with Google and choose the Google account that uses your work email. If you get in, that's your method — carry on using it.

I'm entering my email and password, and nothing I try works

Stop trying passwords. If every one is rejected, your account most likely has no password at all, because it was created through Google. Click Continue with Google instead.

I requested a password reset and never got the email

This is the same situation as above. We only send a reset email to an address that has a password set — if your account was created through Google, there is no password to reset, so no email is sent.

The page looks the same either way, because we don't reveal which email addresses are registered with us; that protects your account from people fishing for valid logins. Check your spam folder, then use Continue with Google — that's the way into your account.

I signed up with a password. Should I switch to Google?

You don't have to, but it's the smoother option and we'd encourage it. Click Continue with Google and pick the Google account that uses the same email address as your existing account. That links the two — it doesn't create a second account, and nothing moves or is lost. From then on, Continue with Google gets you in and there's no password to manage.

I use Google. Can I also have an email and password?

You can, but we don't recommend adding one — it's a second credential to manage and reset, and it's the source of most lockouts. If your practice's policy requires it, register again using the exact same email address on your Google account: enter the address, confirm the verification code we send to it, and choose a password. Because the address is verified, this links to your existing account rather than creating a new one, and both methods will then work.

Could someone else claim my email address that way?

No. The verification code is sent to the mailbox itself, so only someone who can open your email can finish the process.

I clicked Continue with Google and my account looks empty. Where is my data?

Your data is fine, and you don't have a second account to worry about. This happens when the Google account you signed in with uses a different email address than the one you registered with — typically a personal Gmail instead of your clinic address.

Sign out and sign back in with Continue with Google on your work email address, and everything will be there. To stop it recurring, check which Google account is selected on Google's sign-in screen before continuing. Get in touch if you aren't sure which address you started with.

Can I give my login to my assistant or a colleague?

No — please don't share a login. Sign-in credentials belong to one person, and shared ones make it impossible to tell who did what in the account. If someone else on your team needs access, contact us and we'll set them up with their own.

Still stuck?

Contact support@bioscope.ai and tell us the email address you're using and whether you've tried Continue with Google. We'll sort it out.

Troubleshooting

This information is for clinical decision support and does not replace clinical judgment.

Last updated: August 2026