Billing & Payments

Audience: Practice administrators and physicians managing their Bioscope subscription and patient billing.

How Billing Works

Bioscope uses a per-patient subscription model. Each patient is enrolled in one of three service packages, billed per patient per year:

The packages are cumulative — each includes everything in the package below it, then adds deeper diagnostics. See Managing Patients for what each one contains.

Two things to know about how the line items work:

• Analysis comes with the package. The Synoptic Dashboard, the 15 health dimensions, the omics-tab views, and AI chat interpretation are all included at every level.

• Physical testing is billed per test. Where a package includes Bioscope-ordered testing, the analysis is covered but each test is a separate charge — with one exception: Whole Genome Sequencing is free in Year 1 on Advanced and Comprehensive.

You are not charged until you add a patient and enroll them in a package. Payment is processed securely through Stripe.

Package gates: Bioscope-ordered omics require Advanced or above. A patient on Essential cannot add them à la carte — it requires moving up a package.

Wearables: Basic wearables integration is included in every package. Where a third-party aggregator charges an integration fee, that fee is passed through to the practice or patient.

Viewing Your Current Plan

To review your billing status:

1. Click your name in the bottom-left sidebar.

2. Navigate to Billing (or go directly to /billing in your browser).

Here you can see:

• Active patient subscriptions and their service package

• Tests ordered

• Payment method on file

• Billing history and invoices

Updating Your Payment Method

1. Go to Billing from the sidebar or navigate to /billing.

2. Click Manage Payment Method (or the equivalent link to your Stripe customer portal).

3. Update your credit card details in the secure Stripe interface.

4. Click Save.

Your new payment method will apply to all future charges. Existing subscriptions continue uninterrupted.

Managing Patient Subscriptions

Subscribing a New Patient

When you add a patient, you'll be prompted to choose their service package. See Managing Patients for the full walkthrough.

Changing a Patient's Package

To move a patient to a different service package:

1. Open the patient's profile from the Patients list.

2. Navigate to the subscription or billing section within their profile.

3. Select the new package.

4. Confirm changes.

Moving up a package is also how you unlock Bioscope-ordered omics for a patient currently on Essential.

Removing a Patient

If you need to deactivate a patient's subscription, contact the Bioscope support team. See Contact Support for how to reach us.

Invoices & Receipts

Bioscope generates invoices through Stripe. To access your billing history:

1. Go to Billing.

2. Click View Invoices or access the Stripe customer portal.

3. Download individual invoices as PDF for your records.

Invoices include a line-item breakdown of package fees and any tests ordered during the billing period.

Common Billing Questions

Need help with billing? Contact the Bioscope support team at support@bioscope.ai or see the Contact Support article.

This information is for clinical decision support and does not replace clinical judgment.

Last updated: August 2026