Contact Support

Last updated: September 2, 2026

Audience: All Bioscope users who need help.

How to Reach Us

Email: support@bioscope.ai

This is the fastest way to get help. Our support team typically responds within one business day.

What to Include in Your Request

To help us resolve your issue as quickly as possible, include:

  • Your name and practice name

  • The email address associated with your Bioscope account

  • A description of the issue — what you were trying to do, what happened, and what you expected

  • Screenshots (if applicable) — these are especially helpful for UI issues or error messages

  • Patient name or identifier (if the issue is related to a specific patient record)

  • Browser and device — e.g., Chrome on Mac, Safari on iPad

Common Reasons to Contact Support

Issue

What to include

Can't log in

The email address you're using + whether you've tried Continue with Google

Payment or billing question

Your account email + description of the charge or issue

Patient data not processing

Patient name + file name + when it was uploaded

Data integrity issue

Patient name + the incorrect data point + what the correct value should be

Feature request or feedback

Use subject line "Feature Request" + a description of what you'd like to see

Bug report

Steps to reproduce + screenshot if possible + patient name if applicable

Account cancellation or changes

Your account email + what you'd like to change

Support Hours

The Bioscope support team is available during standard business hours (US Eastern Time). Emails sent outside of business hours will be addressed the next business day.

Self-Service Resources

Before reaching out, check if your question is answered in one of these guides:

  • Sign Up & Onboarding — account creation, sign-in troubleshooting, payment setup

  • Managing Patients — adding patients, selecting service packages, uploading files

  • Navigating the Platform — using the dashboard, tabs, and AI assistant

  • FAQs — answers to the most common questions

This information is for clinical decision support and does not replace clinical judgment.

Last updated: August 2026